The recordings below are the dispatch tapes from the Hartford Department of Emergency Services Dispatch Center regarding the shots fired call at 321 Linnmore Street in Hartford Monday night. Subsequently , after officers missed locating the body on Monday night, the second recordings are of the calls notifying dispatchers of the dead body in their yard.
Now I know that answering these phone calls and trying to pull information out of frantic callers is difficult, but is hanging up on the caller before you even obtain a correct address for a shooting the correct action? Listen to the original call and when the resident is reluctant to giver her name, the dispatcher hangs up on her. Also note that all the dispatcher had at that point was Linnmore Street, no specific address, nothing.
How do you not keep the caller on the line and gather as much information as possible, even an intersection or cross street to narrow it down. "OK,Bye"is not a suitable response. But I guess it was just a shooting .